Avi believes in building and preserving relationships with our past, present and future customers. These relationships are built on trust, respect and serving your needs. Establishing that trust and respect in this relationship is done by telling you what information, we require from you, how this information will be handled and used, and how this information will be kept safe. We know that your personal information is a valued asset and we want you to know we will treat it carefully.
Your personal information is also governed by certain federal, provincial and in some cases international legislation which we, at Avi, comply with. In every case, we process personal information in accordance with the standards required by provincial and federal privacy and data protection laws. When we process personal data of individuals in the European Economic Area (the “EEA”), we do so in accordance with the privacy and data protection laws applicable to the European Union.
What is Personal Information?
Personal information is any information about an identifiable individual, other than the person's business title or business contact information when used or disclosed for the purpose of business communications.
What Personal Information Do We Collect?
We collect personal information from individuals with whom we interact, which may be provided to us through a variety of means including oral, written and electronic communications. This includes interaction through our web site; at our showhomes, sales centres and exhibitions; by way of market research and for the purpose of serving our customers.
The personal information we collect includes:
Why Do We Collect Personal Information?
Avi collects personal information to enable us to manage, maintain, and develop our business and operations, including:
If you have contacted us through our website, or provided us other contact information in our efforts to market our products and services, we may also contact you via e-mail message or other media to:
How Do We Use and Disclose Your Personal Information?
We use and disclose your personal information:
Under EU privacy and data protection laws, the use of personal information must be justified under at least one of a number of legal grounds. The principal legal grounds that apply when we use or disclose the personal information of EU citizens are as follows:
We share your personal information with our employees, contractors, consultants and other parties who require such information to assist us with managing our relationship with you, including: third parties that provide services to us or on our behalf; third parties that assist Avi in the provision of goods and services to you; and third parties whose services we use to conduct our business.
Further, your personal information may be used or disclosed:
We will only use or disclose your personal information without your consent where we are permitted or required by regulatory law to do so.
Avi may be required from time to time to disclose your personal information to third parties. The purposes for such disclosure include, but are not limited to:
Your Consent is Important to Us
Your consent may be implied or express. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you enter into an agreement with us, we will assume your consent to the collection, use and disclosure of your personal information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time.
Choice/Withdrawal of Consent
You may change or withdraw your consent at any time, except where it is required to fulfill our legal or contractual obligations and subject to reasonable notice, by contacting our Privacy Officer using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.
How is Your Personal Information Protected?
We recognize that information security is an integral element of data privacy. While no data transmission (including over the Internet or any website) and no storage system can be guaranteed to be secure from intrusion, Avi endeavours to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss or unauthorized access, copying, use, modification or disclosure, in accordance with data protection law requirements in Canada and the EEA .
Information that you provide to us is stored on our or our service providers’ secure servers and accessed and used subject to our security policies and standards, or those agreed with our service providers. Everyone at Avi and any third party service providers we may engage that process personal information on our behalf (for the purposes listed above) are also contractually obligated to respect the confidentiality of personal information.
Updating Your Personal Information
It is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of your relationship, please keep us informed of such changes. We will endeavour to change that record.
Access to Your Personal Information
Avi provides individuals with the opportunity to access their personal information that is held, subject to exceptions permitted by law. If you require further information, please contact Avi's Privacy Officer at 245 Forge Road S.E., Calgary, AB T2H 0S9; Phone 403-536-7000, Fax 403-536-7001 or email@example.com. A nominal fee may be charged based on the volume of information requested.
Your Rights in Relation to Your Personal Information
In addition to the right to access and update your personal information, under certain circumstances and in accordance with applicable data protection laws you may have the right to require us to:
You may also ask us not to process your personal information for marketing purposes. We will inform you if we intend to disclose your information to any third party service provider for this purpose. You can exercise your right to prevent such processing by using an unsubscribe mechanism embedded in our email messages to you, or by contacting us at firstname.lastname@example.org.
How Long We Keep Your Personal Information
We will retain your personal information for as long as is necessary to fulfill the purpose for which it was collected and any other permitted purpose in accordance with applicable data protection laws. In general, our retention periods are based on our business needs and good practice. When there is no longer a lawful purpose for retaining personal information, we destroy it in a secure manner, in accordance with our physical, technical and procedural safeguards.
If you have more questions about your privacy rights in Alberta, please visit the website of the Office of the Information and Privacy Commissioner at www.oipc.ab.ca